Otto Verkaufer
Together Classic BMW’s employees and customers can say “Together We Did It” in winning the BMW’s coveted 2010 Center of Excellence Award. This is Classic BMW’s first time to receive this award and one we will strive to obtain year after year like a number of dealers throughout the U.S.
Every year, BMW of North America publishes a top of their best BMW dealerships in the U.S. There are exactly 338 BMW dealers across the country and less than 10% of them usually make it on the list.
Today, we decided to show some love to these dealerships as well and appreciate them for their effort in providing the best customer service to BMW owners and not only. Below you will find the press release from BMWNA.
BMW of North America, LLC announced the names of its top performing dealerships in the U.S. This year, 24 out of 338 BMW dealers nationwide were awarded the “2010 Center of Excellence” (COE). The Centers were selected based on the criteria of customer satisfaction, outstanding brand representation, operational excellence and profitability.
While all of the award recipients did well in providing quality service, some 2010 winners continue to exceed the expectations of their customers winning the COE multiple times. A few note worthy dealer accomplishments include Reeves Import Motorcars, Inc. in Tampa, FL for achieving COE nine years; East Bay BMW in Pleasanton, CA and Flow BMW in Winston Salem, NC for winning the award a total of eight times; and Isringhausen Imports in Springfield, IL for winning the award seven times. Additionally, Global Imports has won the COE award for seven consecutive years and Hendrick BMW has won for six consecutive years.
Despite the challenging economy, BMW’s dealer network continues to invest in their sales facilities and workshops spending $340 million in 2009 alone. Dealers recognize the benefits of refining their business processes and focusing on top-tier customer service making BMW one of the most successful franchises in the U.S.
“All BMW dealerships offer a premium experience to our customers, but the 24 Center of Excellence winners excelled in the way they take care of their customers and represent the BMW brand,” said Peter Miles, Executive Vice President of Operations, BMW of North America, LLC. “It’s a highly coveted award and our top dealers worked hard all year to achieve this high honor – we congratulate them.”
New Century BMW – Alhambra, CA Sandia BMW – Albuquerque, NM
East Bay BMW – Pleasanton, CA Capital Cities Imported Cars – Glenmont, NY
South Motors BMW – Miami, FL Keeler BMW – Latham, NY
Reeves Import Motorcars, Inc. – Tampa, FL Kuni BMW – Beaverton, OR
Global Imports – Atlanta, GA New Motors, Inc. – Erie, PA
Isringhausen Imports – Springfield, IL Sun Motor Cars BMW – Mechanicsburg, PA
Dreyer & Reinbold, Inc. – Indianapolis, IN Rick Hendrick Imports – Charleston, SC
Sunbelt BMW – Meridian, MS Hilton Head BMW – Bluffton, SC
Hendrick BMW – Charlotte, NC Classic BMW – Plano, TX
Flow BMW – Winston Salem, NC BMW of Austin – Austin, TX
DeSimone BMW of Mount Laurel – Mount Laurel, NJ BMW of San Antonio – San Antonio, TX
Flemington BMW – Flemington, NJ BMW of Sterling – Sterling, VA
